Returns and Refunds for Memorial Products

At Westerleigh Group, we, along with our trusted partners, are committed to ensuring that our customers are completely satisfied with their memorial products. If you are not satisfied with your purchase, please contact us within 14 days of receiving the item to discuss a return or exchange.

• Refund Eligibility: Refunds or exchanges are offered for products returned in their original condition, unused, and in the original packaging. Please note this does not include any personalised products.
• Personalised Products: Due to the nature of personalised items, exchanges are only available if the item arrives damaged or has a manufacturing defect and is not eligible for a refund.
• Damaged or Defective Products: If your item arrives damaged or defective, please reach out to our customer service team immediately with photos of the issue so we can assist you with a replacement or refund, where applicable.

For further assistance, please Contact our team or complete our order cancellation form below.